Question 1

What is Botme?

Accepted Answer

Botme is an AI customer support platform that turns your website, help docs, PDFs, and policies into an AI agent that answers customer questions instantly and accurately. It deflects repetitive support tickets, books meetings, recommends products, and hands off to humans when needed — all from a single chat widget you can embed in under 5 minutes.

Question 2

How does an AI customer support chatbot work?

Accepted Answer

Botme ingests your approved content — your website, help center, documentation, and uploaded files — and builds a private knowledge base. When a customer asks a question, the AI agent retrieves the most relevant sources and generates an answer grounded in your content, with citations. It only answers from what you approve, so it doesn't make things up from the open internet.

Question 3

How long does it take to set up Botme?

Accepted Answer

Most teams go live in under 5 minutes. You connect your content sources, validate a few answers, and embed the widget with a single script tag. No coding skills are required to set up or train the chatbot.

Question 4

Can I train the AI chatbot on my own website and documents?

Accepted Answer

Yes. You can train Botme on your website pages, help center articles, product documentation, and uploaded files like PDFs. The agent answers only from these approved sources, so responses stay accurate and on-brand.

Question 5

How much does Botme cost? Is there a free plan?

Accepted Answer

Botme offers a free plan so you can build and test an AI support agent at no cost, plus paid plans that scale with conversation volume and advanced features. See the pricing page for current tiers and limits.

Question 6

Does Botme reduce customer support ticket volume?

Accepted Answer

Yes. By automatically answering your most common questions, Botme deflects repetitive tickets so your team can focus on complex, high-value work. You can track containment rate and deflection trends in analytics to measure the impact.

Question 7

Can the AI chatbot book meetings and appointments?

Accepted Answer

Yes. With the Google Calendar booking superpower, customers can schedule meetings directly inside the chat. The agent offers real available time slots, collects the details you specify, and creates the calendar event automatically — no scheduling links or back-and-forth emails.

Question 8

Can Botme recommend products from my WooCommerce store?

Accepted Answer

Yes. You can sync your WooCommerce catalog so the AI agent recommends relevant products with images, pricing, and links right inside the conversation, turning support chats into sales opportunities.

Question 9

Can I add custom buttons and actions to the chatbot?

Accepted Answer

Yes. With custom actions you can have the agent show buttons that open a webpage, start a phone call, draft an email, or capture a lead. You describe in plain language when each action should appear, and the agent decides the right moment to use it.

Question 10

Can we control what the AI is allowed to answer?

Accepted Answer

Yes. You can define strict source boundaries, disallow sensitive topics, and require citation-backed answers for every response, so the agent stays within your guardrails.

Question 11

How accurate is Botme, and does it hallucinate?

Accepted Answer

Every Botme response is grounded in your approved content and backed by citations, so customers and your team can verify the source. Because the agent answers only from your knowledge base rather than the open internet, hallucinations are minimized.

Question 12

Can we hand off from the AI to a human agent mid-conversation?

Accepted Answer

Yes. You can define handoff triggers by intent, confidence score, sentiment, or custom keywords, then route the chat to your preferred support channel so nothing important slips through.

Question 13

Does Botme support multilingual customer support?

Accepted Answer

Yes. Botme supports conversations in 90+ languages and can answer in your customer's language while still using your approved sources and guardrails.

Question 14

Where can I embed the Botme chat widget?

Accepted Answer

You can embed the same AI assistant in your web app, marketing site, documentation, and public help center using one widget script and shared controls. It works on most platforms, including WordPress and WooCommerce sites.

Question 15

Is Botme secure and ready for enterprise security reviews?

Accepted Answer

Botme is built for enterprise environments with robust access controls, secure data handling, and auditable answer trails, so it can pass security and compliance reviews.

Question 16

How is Botme different from a traditional chatbot?

Accepted Answer

Traditional chatbots rely on rigid decision trees and scripted replies. Botme is an AI agent that understands natural language, answers from your real content with citations, takes actions like booking meetings and recommending products, and improves as you refine your knowledge base.

Question 17

What happens when our content or pricing changes?

Accepted Answer

Botme can continuously re-index selected pages and files, so updates to your policies, pricing, or product docs are reflected in answers automatically without manual retraining.

Question 18

How do we measure Botme's impact after launch?

Accepted Answer

Botme's analytics track containment rate, unanswered questions, response quality, and deflection trends, so your team knows exactly where to improve coverage and can quantify ROI from day one.

Resolve customer questionsbefore they reach your inbox

Give your agent the power to do more than answer

Let customers book meetings without leaving the chat

Turn answers into action with one tap

Recommend the right WooCommerce product, in context

Capture leads without breaking the conversation

Answers you can trust

Deflect repetitive tickets

Always up to date

Speaks your customer's language

Seamless human handoff

Insights that compound

Everything you need to automate support with confidence

One source of truth for every answer

See what your customers can't find

Simple, transparent pricing

Free

Pro

Business

Frequently asked questions

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